The internet services industry often worries about how to keep customers loyal.
Speakers: Phil Barrett, of Flow Interactive; Julie Howell of the RNIB. Introduced by Andrew Summers, Chief Executive of the Design Council, and chaired by ex-New Media Creative editor Alex Tanner. Read an introduction of the debate
Read a review of the debate. and an article in IT week by James Woudhuysen
Debate with Steve Krug, usability guru and best selling author of Don’t make me think. Read a review of the debate
Speakers included Chris Rouke of User Vision; Catriona Campbell of The Usability Company; Simon Norris ofNomensa. Read a review of the debate.
University of East London
Session convener, part of Knowledge Economy: New hope or old hype, a one day conference organised by University of East London and spiked-IT.
A panel debate with Ann Light, Editor of Usability News; Peter Bosher, director of accessibility company Soundlinks. Read a review of the debate
Report back from User Experience 2001/2002 Conference, organised by the Nielsen Norman Group. 7 November 2001, London.
Usability is on the lips of every interaction design these days, but while no one denies its benefits, its not all it's cracked up to be.
Businesses that feel out of touch with their customers are focusing on usability at the expense of innovation and design.
If you would like to know more, want me to speak at your organisation, or want me to write for your publication, please email me and I will respond to your enquiry.
All content copyright of Martyn Perks © 2015 and have linked to original publishers where appropriate.